Web design in Chester and the North West
Frequently Asked Questions About Working With Zena
Honest answers to help you feel confident about getting a new website
If you’re thinking about getting a new website, you’ve probably got a few questions. That’s good. It shows you’re taking your business seriously. This page is here to help you get clear, straightforward answers to the most common questions people ask me.
I’ve grouped everything into helpful sections so you can find what you need quickly. And of course, if your question isn’t answered here, just get in touch.
Getting Started
I know I need a website, but I’m not sure where to start. What should I do?
Start with a free consultation. We’ll have a relaxed chat about your business, your goals, and who you want to reach. I’ll guide you through what should go on your site and suggest the best approach based on your needs. You’ll come away with a clear plan—even if you’re not ready to get started yet. Book a free consultation.
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What should I expect from the initial consultation?
It’s an informal Zoom chat where I’ll ask you about what you do, who your customers are, and what services you offer. You don’t need to prepare anything. It’s a friendly conversation to help me understand your business and how a website could support it.
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How long does it take to build a website?
For most projects, there’s a 4–8 week lead-in time. The website will typically be built in one week. Monday/Tuesday for drafting, Wednesday is feedback day. Thursday/ Friday for finalising and launch,
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What materials do I need to provide?
Mainly your text, photos or videos, and your logo. Don’t worry—I’ll send you a clear checklist to make the process easy.
Website Platforms and Running Your Site
I want to run and edit my own website. Do I have to build it myself too?
Not at all. I’ll design and build a professional-looking site for you—something that works beautifully on desktop and mobile. Once it’s live, you’ll have full control to update and edit it yourself.
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Why do you use Wix?
Because it’s ideal for small business owners who want to run their own website. It’s reliable, user-friendly, and backed up with excellent customer support, tutorials and how-to guides. With me, you get the best of both worlds—a professionally designed website that’s easy to for you to manage yourself.
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Why don’t you use WordPress?
I used WordPress for over a decade and it’s great for complex sites with lots of add-ons. But for a small, service-based business, it’s often more trouble than it’s worth. It’s fiddly to update and needs regular maintenance. Wix is much more practical for most of my clients.
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How much does Wix hosting cost?
It’s usually around £120 per year for hosting, plus around £15 per year for your domain name. You’ll pay this directly to Wix.
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What if I need help after the site goes live?
You’re not on your own. Every website comes with a 30-day post-launch safety net, so I’ll fix any niggles or make small changes while you settle in. After that, I’m available on an ad hoc basis if you need extra help.
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I don’t want to run my own website. Can you do it for me?
I don't offer a maintenance package (which means you don't have to pay me a retainer) but I am available to do any changes and additions on an ad hoc basis. Wix handles all security issues and technical updates so there's nothing to do there (unlike Wordpress).
SEO, Content and Photography
Will my website include SEO?
Yes. I’ll build SEO into the structure of your site, including meta titles, descriptions, alt tags and keywords that help your business get found.
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How do I write the text for my website?
You can write it yourself, but I highly recommend hiring a copywriter who can craft compelling, keyword-rich content designed to attract your ideal clients. I work with brilliant writers and can put you in touch.
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Do I really need professional photos?
Not strictly—but they make a huge difference. High-quality images that show your personality and your business in its best light will help you stand out and build trust. I can recommend excellent photographers.
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I don’t know how to find a copywriter and photographer. Can you help?
Yes. I know a number of clever copywriters and great photographers I trust to do a good job. Depending on the nature of your business I'll recommend the three or four I think will be most suitable for your website.
Features, Functionality and Techy Bits
Will my website be mobile friendly?
Absolutely. Over half of web traffic comes from phones, so I make sure your website works perfectly on mobile devices.
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Do you use templates?
Never. All my websites are custom built so you can be sure I have tailored it specifically to meet the specific needs of your business.
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Will my website have an SSL certificate?
Yes. Every Webadoodle website includes a security (SSL) certificate so your site is secure and trusted.
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Can you connect my domain name for me?
Yes, I’ll take care of all the domain connection for you. I can also help you register a domain if you haven’t got one yet—just ask before you buy anything.
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How will I get my website online?
I'll do all that as part of the service. Once the website is finished and you are happy with it, I will set up the hosting and publish it for you. You will need to set up an account on Wix but I'll give you clear simple instructions to do that. And remember, you have a 30 day safety net to sort out any niggles post publication.
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Can you link my website to my social media?
Yes. Social media links come as standard. Just give me your account details and I’ll connect them.
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Can you embed my Calendly link into my site?
Yes. Just send me your Calendly link and I’ll embed it into your contact page so people can book appointments easily.
Costs and Packages
How much does a small business website cost?
That depends on the format and features you need. But to give you an idea I offer a start-up one page website package for £495 and most of the multipage websites I build are between £1450 to £1850.
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Do I need to pay a deposit?
Yes. I ask for a 30% deposit to secure your project slot.
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When do I have to pay for my website?
The balance is payable after you have approved the site and before publication.
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Do you offer payment plans?
No, but the payment is split into two (deposit and balance).
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Will I have to pay you a monthly fee going forward?
No. Once the website is published the ownership transfers to you and you never have to pay me another penny. Unless, of course, you ask me to do further work which I am happy to do on an ad hoc basis.​
Redesigns and Improvements
I built my own Wix website. Can you help me improve it?
Yes. Take a look at my Website Redesign Service. I can transform your DIY Wix site in a day.
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I have an existing Wix website. Can you add a new feature such as a blog or landing page?
Yes. I can add a blog, landing page, new page or Calendly embed for a fixed price
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I want to sell products online. Do you build e-commerce sites?
No, I focus on information-based (brochure) websites for small service-based businesses.
The Design Process
We’ll follow a clear, tried-and-tested process to keep things simple and stress-free:
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Free consultation
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Tailored proposal
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Agreement, contract and 30% deposit
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Onboarding and agree timescales
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You gather content (with help from my checklist)
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Build week
Monday/Tuesday — the build.
Wednesday — feedback day.
Thursday/Friday — final touches and launch!
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Thirty day safety net​
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Not Quite Ready?
I’m interested but not ready to book. Should I still get in touch?
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Yes. The chances are you are overthinking it. There's no obligation and, if nothing else, you'll get to pick my brains and move your plans forward. Book a free Zoom call
What do my clients think?
"I realised that I needed a professional business website to support my consulting business and talked to Zena about building one. She listened to my requirements and produced a comprehensive plan for how she would build one for me. She also pointed out to me what else I would need to make it a quality product. Zena was easy to work with and gave me clear guidance on what feedback/information she needed. Overall working with Zena was a very pleasant experience and I am extremely happy with the website that she has built."
Ian Wainwright, Pinestar Business Consulting